Privacy policy.

General

Your privacy and personal information are important. In keeping with The Privacy Act 1988 (Privacy Act), Australian Privacy Principles and registered privacy codes, this policy sets out how your personal information is collected, used, disclosed and managed.

Collection

Fam-ally may collect and hold different types of personal information in the course of providing you with a range of occupational therapy services. ‘Personal information’ includes information such as your age, gender, contact details, and family status. ‘Sensitive information’ is information such as racial or ethnic origin, political opinions, religious beliefs or memberships, health information, and genetic information. ‘Health information’ can include health history, health conditions, test results, physical examination findings, diagnosis, clinical opinions and functional assessments.

Method of collection

Fam-ally collects your information using standard forms, in face to face meetings, phone and/or email contact. Information may also be obtained about the client from third parties who have consent to discuss the client.

Purpose of collection

Fam-ally collect, use and hold your personal information for the purposes of assessing your needs and providing occupational therapy services to you.

Failure to provide information

If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide the services you are seeking.

Use and disclosure

Fam-ally will use and disclose your personal information to enable delivery of occupational therapy services. We may disclose personal information to parties such as your child’s doctor, school or childcare staff, or other providers, and any other party where you have provided authority to disclose. In some circumstances, the Privacy Act or other laws may permit or require us to use or disclose personal information for other purposes. Except as otherwise permitted by law, we only disclose sensitive information about you with your consent.

Security

Fam-ally takes all reasonable steps to secure your personal information, whether in paper or electronic form, and protect it from misuse, loss, unauthorised access, interference, modification or disclosure.

Accuracy

Fam-ally tries to ensure that the personal information we hold is accurate, complete and up-to-date. Please contact us if you need to update any personal information.

Mandatory breach reporting

If a breach of privacy occurs, we will take reasonable steps to manage the situation. We will comply with any applicable breach notification requirements of the Privacy Act, and notify you and the Office of the Australian Information Commissioner.

Access and correction

You can request access to personal information by writing to us and we will respond as quickly as possible. We may decline a request for access under the provisions in Privacy Act, and will write to you if this occurs.

Updates to this Policy

This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment.

Complaints and feedback

If you wish to make a complaint about a privacy breach please contact us and we will take reasonable steps to investigate the complaint and respond to you.